0800 Numbers: Helping to get over January’s Business Blues
January can be a quiet period for the United Kingdom business community and the present economic downturn is likely to amplify this further.
A lot of organisations are now looking at different cost efficient ways that they can focus the number of enquiries they receive and in turn, generate greater through put.
A highly well-liked way of companies achieving this objective is to provide their customers a completely free telephone call.
0800 numbers are free to contact from a normal landline and many businesses that use them get a vast rise in the amount of calls they get. In fact, research by the Institute of Direct Marketing has concluded that a business that provides an 0800 number can boost their amount of enquiries by in the area of 185%.
Just one advantage that lots of UK businesses are gaining by applying 0800 numbers to their business.
Here are Seven more:
1. 0800 numbers are non-geographic – which means they are not location specific like normal landline numbers. Thus, businesses can attract a greater amount of business outside of their local vicinity as they cant be restricted by their area.
2. Provided with the choice, 63% of people say that they would always call a freephone number first (Teleculture 2000).
3. The Henley Research Centre surmised that 68% of people get the impression that organisations which offer 0800 numbers care more about their callers.
4. 0800 numbers, like all non-geographic telephone numbers, enable businesses to immediately tidy up their telephone systems with online call management features – such as greeting messages and call divert.
5. Online call statistics systems allow business owners/managers/marketers to see the region of callers to their 0800 number, amount of missed calls and busy periods in order to help with marketing/customer relations and planning staff numbers more efficiently.
6. Businesses can manage the area they want to get their incoming enquiries (e.g. out of hours and in an emergency). Their 0800 number can be rerouted to any UK landline or mobile with Call divert features
7. All enquiries to 0800 numbers can be put in a queue when used with online call queuing systems. This enables businesses to receive a greater number of calls and not loose prospective business.
It seems evident that simply by providing a freephone telephone number, businesses can maximise the number of enquiries they receive, deal with their callers more effectively, organise staffing efficiently and stand out from those in the same field of enterprise – all areas that are essential in business and vital for organisations to thrive in these times of financial uncertainty.
The most important resolution a business owner could make in this new year is to simply change there telephone number.
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